Richard Adhikari

About the Author Richard Adhikari


Customer Experience

Verizon Aims to Help Firms Get Up Close and Personal With Customers

Verizon Enterprise Solutions has released Visual Interactive Calling, an SDK and platform designed to enable banks, retailers, airlines, travel and hospitality companies, and other firms to communicate visually with their customers. “The sweet spot for this solution is enterprises that have deep mobile app penetration into their customer base,” said Tom Smith, a CX manager at Verizon.

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Cybersecurity

Report: Cybersecurity Dangerously Lax at Mar-a-Lago

Internet security at Mar-a-Lago — the private club President Trump owns and has dubbed the “Southern White House” — is weak, based on a recent investigation. Trump has used the resort to meet with staffers and foreign heads of state on official business. In February, he took a call about a North Korean ballistic missile launch in Mar-a-Lago’s dining room, with members and waiters present.

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Health

Wearable Tech Can Detect Life-Threatening Heart Problems

Cardiogram last week announced that it has developed a preliminary algorithm to use with the Apple Watch and Android Wear devices to detect atrial fibrillation with higher accuracy than previously validated detection methods. Atrial fibrillation, or AF, affects about 2.7 million Americans, and increases the risk of stroke by five times. Overall, it causes about 15 percent of strokes.

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Developers

Raspberry Pi Fans Can Build Their Own AI Voice Assistant

Google and AIY Projects have launched an open source DIY artificial intelligence Voice Kit for Raspberry Pi hobbyists. The AIY Voice Kit includes hardware for audio capture and playback, connectors for the dual mike daughterboard and speaker, GPIO pins to connect low-voltage components such as micro servos and sensors, and an optional barrel connector for a dedicated power supply.

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Enterprise Apps

Salesforce Rejiggers Enterprise Apps Partner Plan

Salesforce on Tuesday launched the AppExchange Partner Program, or APP, for developers, independent software vendors and startups, as a replacement for its current ISV Partner Program. The APP will cost much less. Its baseline percent-net-revenue model for all new APP partners has been slashed from 25 percent to 15 percent. Current partners will be eligible for the new PNR terms on contract renewal.

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Customer Service

Congress Probes United Airlines’ Customer Mishandling

United Airlines CEO Oscar Munoz on Tuesday apologized to the United States Congress for his company causing a passenger to be dragged off a UA flight last month. United failed its customers and failed as a company in that incident, and this has to be a turning point for the airline, Munoz told the U.S. House of Representatives Transportation Committee at a hearing into airline industry practices.

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